Frequently Asked Questions

We specialize in event planning, event design, day-of coordination, event hosting, luxury event rentals, and custom décor for weddings, social events, corporate events, ministry events, and special celebrations. 

We proudly design weddings, bridal showers, baby showers, gender reveals, birthdays, Sweet 16 celebrations, anniversaries, corporate events, ministry events, holiday parties, galas, recognition ceremonies, and other special occasions. 

Complete our Contact Form with your event details, and we'll contact you within 24-48 business hours to schedule your consultation and discuss your vision. 

We proudly design weddings, bridal showers, baby showers, gender reveals, birthdays, Sweet 16 celebrations, anniversaries, corporate events, ministry events, holiday parties, galas, recognition ceremonies, and other special occasions. 

Complete our Contact Form with your event details, and we'll contact you within 24-48 business hours to schedule your consultation and discuss your vision. 

We recommend booking as early as possible to secure your event date and allow ample time for planning and design.

• Luxury rentals and smaller events: A minimum of 4 weeks' notice is recommended. Events booked within four weeks may be accepted based on availability and require full payment at the time of booking.  
• Weddings, large-scale celebrations, and custom-designed events: We recommend booking 3-12 months in advance to allow sufficient time for consultations, design planning, custom orders, and vendor coordination.

Once you've decided to move forward, we'll send you a customized proposal, contract, and invoice. Your event date is officially reserved once the signed contract and required 50% non-refundable retainer have been received. The remaining balance is due according to the payment schedule outlined in your contract. 

We accept major credit and debit cards through our secure online invoicing system. We also accept Zelle, Cash App, and Apple Pay when approved. Cash, checks, and ACH payments are not accepted. 

Yes! Our Glam House Rentals are available as standalone rentals. Please note that a minimum rental order be required based on your event location and delivery distance. Clients who book our planning and design services receive a customized package that includes the rentals needed for their event.

Yes! We offer delivery, setup, and pickup services. Delivery and setup fees are based on your event location, rental items, and any special delivery requirements. 

 We proudly serve Orlando and the surrounding Central Florida area. Events outside our standard service area may be subject to additional travel fees. 

Yes. We professionally set up all décor and rental items included in your package. At the conclusion of your event, our team will return to remove and pack up the décor and rental items we provided.

Please note that this service does not include venue cleanup, trash removal, taking down venue-provided tables or chairs, or packing personal belongings, unless those services have been arranged in advance.

Absolutely! Every celebration is unique. We'll create a customized package based on your event, vision, style, and budget. 

No problem! Whether you have a detailed vision or are starting with just a few ideas, we'll work with you to create a design that reflects your style and brings your vision to life. 

If your event date changes, please notify us as soon as possible. We'll make every effort to accommodate your new date based on availability. Date changes are subject to our scheduling availability and the terms outlined in your contract 

 Yes! JoJo’s Glitz & Glam Event Planning offers more than event design and decor. We also provide full-service event planning, wedding coordination, day-of-event coordination, event consultations, and event hosting & emcee services. Whether you need support from the beginning or simply need someone to step in and help bring everything together, services can be tailored to fit the needs of your event. 

Event planning provides support throughout the planning process and may include assistance with timelines, vendors, logistics, details, and overall event execution. Day-of coordination is designed for clients who have handled most of the planning themselves but want a professional to step in before the event, organize the final details, communicate with vendors, and manage the flow of the event so they can actually enjoy it. 

 Yes. It is the client's responsibility to ensure that oversized rental items, including throne chairs, peacock chairs, and other specialty rentals, can fit through all doorways, hallways, elevators, and access points before delivery. Refunds cannot be issued if rental items cannot be delivered due to access restrictions. 

 Yes, we do! Outdoor events are welcome; however, all outdoor décor and rental installations are subject to weather conditions. Certain décor items may not be suitable for outdoor use, and adjustments may be necessary to ensure the safety and quality of your event. 

No. JoJo's Glitz & Glam Event Planning does not provide catering services. However, we do offer chafing dishes and beverage dispensers as part of our Glam House Rentals collection to complement your event.

To help us prepare these items for the next client, we kindly ask that all food and liquids be emptied before pickup. While washing them is appreciated, it is not required. A cleaning fee will be applied to all rented chafing dishes and beverage dispensers. This allows us to professionally sanitize each item before its next use.

At JoJo's Glitz & Glam, we believe every celebration deserves to be unforgettable. We combine personalized service, creative event design, luxury rentals, and exceptional attention to detail to create elegant, one-of-a-kind experiences tailored to each client's vision. From the first consultation to the final detail, we're committed to making your event seamless, memorable, and beautifully executed.